Returns & FAQ
We want you to be happy with your order.
Every Next Week Club product is made to order. Because of that, we do not offer returns or exchanges for change of mind, incorrect size selection or preference.
This does not affect any rights you may have under Australian Consumer Law.
DAMAGED, MISPRINTED OR INCORRECT ITEMS
If your order arrives damaged, misprinted, faulty or different from what you ordered, please contact us as soon as possible.
Include:
• Your order number
• A clear photo of the full item
• A close-up photo showing the issue
• A brief description of what went wrong
Fourthwall will assess the issue and, where appropriate, arrange a replacement or refund.
Please report visible quality or fulfilment issues within 30 days of receiving your order.
SIZING
Our t-shirts use a regular unisex fit.
Choose your usual size for a standard fit, or size up for a more relaxed fit.
Please check the size guide on the product page before ordering. Because every item is made especially for you, we cannot accept returns or exchanges where the wrong size was selected.
ORDER CHANGES AND CANCELLATIONS
You may be able to change or cancel your order before it enters production.
Use the edit or cancellation link in your order confirmation email as soon as possible.
Once production has started, changes and cancellations may no longer be available.
SHIPPING AND TRACKING
Shipping costs and available delivery options are calculated at checkout.
Once your order ships, you will receive a confirmation email with tracking information where available.
Production and delivery times vary depending on the product, fulfilment location and destination.
INTERNATIONAL ORDERS
International orders may be subject to import duties, taxes or customs charges.
Where applicable, these may be collected at checkout or charged by local authorities when the order arrives. Any charges not collected at checkout are the customer’s responsibility.
PAYMENT METHODS
Available payment methods may include credit and debit cards, PayPal, Apple Pay, Google Pay and selected buy now, pay later options, depending on your location.
NEED HELP?
Use our contact form and include your order number so the support team can help as quickly as possible.
ORDERS AND PAYMENTS
Fourthwall acts as the merchant of record and fulfilment partner for Next Week Club orders. Fourthwall processes payments, production, shipping and order-related support.